Refund Policy

ApiHub uses prepaid credits: purchase credits first, then consume them per API usage.

Credits are service credits for ApiHub usage, not bank deposits or transferable cash balances.

**Eligible:** Unused credits within 14 days of purchase.

**Partially used purchases:** Only the unused paid portion of that purchase is refundable. Consumed usage is not refundable, and the refund cannot exceed the original order payment.

**Not eligible:** Free, promotional, bonus, or expired credits; credits already consumed by API usage.

Requests may be declined for policy violations, fraud risk, unverifiable orders, or an existing payment-provider dispute.

Email support@apihub.ink with: account username or email, order ID, purchase date, amount, and reason.

Support may ask for additional information to verify account ownership, payment status, and usage records.

Once approved, the refund is returned to the original payment account. Timing depends on the payment provider and your bank — ApiHub cannot guarantee an exact date.

The corresponding credits are deducted upon refund completion.

Do not file a chargeback with your payment provider before contacting support. Unilateral chargebacks may result in account suspension and affect future refund eligibility.